FAQ

FAQ


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FAQ

The target market of our brand has been continuously developed over the years.
Now, we want to expand the international market and confidently push our brand to the world.

1. Are you a factory or a trading company?
We are a factory based in Guangzhou, China, with over 35,000 square meters of production space dedicated to retail store fixtures and shopfitting solutions.
2. What is your typical delivery time?
Our standard lead time is 15–30 days, depending on order size, product type, and customization requirements. For urgent projects, we will do our best to shorten the schedule.
3. How do you package your products?
All products are carefully packed with protective film, foam, and export-standard cartons or wooden cases to ensure safe transportation.
4. Can you design a store or shop layout for us?
Yes. Our experienced design team, with more than 20 years of expertise, can provide CAD drawings, 3D models, and rendering services to help you visualize your store before production.
5. What is your minimum order quantity (MOQ)?
For standard fixtures, the MOQ is usually 5 sets or one full project order, depending on the design.
6. Do you keep items in stock or only produce on demand?
Most products are made to order to ensure customization. However, we keep certain standard items in stock for faster delivery.
7. How do you ensure product quality?
  • We use premium materials such as MDF, tempered glass, stainless steel, and eco-friendly coatings.
  • Our skilled workers have an average of 10+ years of experience.
  • Every product undergoes strict inspections before shipment, and we comply with certifications such as CE/UL when required.
8. Are your prices fixed or negotiable?
Prices depend on raw material costs and project details. For large orders, we can offer more competitive quotes. We always aim to deliver the best balance between quality and cost.
9. Do you provide installation or after-sales support?
Yes. We supply detailed installation guides, drawings, and videos. For larger projects, we can send supervisors or work with your local team to ensure smooth installation. After-sales service includes replacement of defective parts and ongoing support.
10. How can I get a quick quotation?
Please send design drawings or reference pictures with size, material, and quantity. Contact us via email, WhatsApp, or phone, and we’ll reply within 24 hours with a tailored quote.